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ALTONS TRADITIONAL GROTTO!
Step into the enchanting world of Christmas as you're greeted by one of Santa's very own Elves, who will present you with a special Elf name to begin your journey! Make your way through the magical Grotto passing our busy post room then onto wishing ‘Merry Christmas’ to Santa’s favourite Reindeer! Our Elves will then introduce you to the jolly man himself, Santa, where every child will receive a special keepsake gift & mini-Christmas tree to remember this magical day.
CAPTURE THE MEMORIES
Don’t forget to bring your camera! You’ll want to capture every smile and every twinkling eye. Our Grotto is the perfect backdrop for your family’s holiday photo.
TICKETS & TIMING
Important Booking Information:
Max 4 Adults Per booking.
Adults: Free (Max of 4 Adults Per booking)
All Children (0- 16 Years): £15
Maximum of 6 tickets per slot.
Tickets are limited and sell out quickly, so reserve your spot today!
MAGICAL SLEIGH VR RIDE!
Also adding to your Alton’s festive experience our VR ride with a brand-new adventure this Christmas season. Make memories that will last a lifetime in this merry adventure!
VR Ride is separate from the Grotto so NO NEED TO BOOK, turn up on day & enjoy the exciting Christmas VR Ride lead by our Christmas Elves team.
*SPECIAL REQUIREMENTS - If you require additional support to visit to the Grotto, we are offering SEN sessions which helps makes our Grotto experience accessible as possible to all our families. These are early morning sessions – please call our Grotto Manager 01268 722816
Tickets are available to purchase on our website https://grotto.alton-gardencentre.co.uk and must be booked via our online booking platform Tickets are non-refundable and non-transferable. You can also press the large button on the top of the page labelled “Click Here to Book Santa”.
No, but they must be with a paying sibling. If they do not have a sibling a ticket must be purchased for the Child.
We advise 5 minutes prior to your booking time – the car park could be busy do allow plenty of time.
No physical tickets are issued. An email will be sent containing your order number. Make sure to have a copy of the email with you on your device just in case.
We strongly advise that you book however during off-peak times there could be availability.
The entrance is by the side of our Hard Landscaping department halfway down the car park It will be signposted.
Alton Garden Centre will provide an age-appropriate gift for each child together with a Christmas tree. The grotto gift is non-transferable and cannot be exchanged for cash or otherwise. If the gift is damaged, please let us know within 24 hours and we will provide a replacement.
Yes, the Grotto is wheelchair friendly.
We are only allowing a maximum of 4 x adults per booking. This is because the grotto can fill up very quickly if there are too many adults and keeps the experience pleasant for everyone.
If you are late for your allocated time or cannot make your session for any reason, unfortunately, we cannot offer a refund.
Child rates apply to Children aged 0-16 years.
Children who do not wish to receive a present can have free entry to the grotto if they are part of a group who have purchased at least 1 ticket, however, if you wish to receive a present from Father Christmas you must purchase a child’s ticket.
Children 13 years or under must be accompanied and supervised by a person of 16 years or over.
Late arrivals to timed grotto bookings, may be refused entry.
Tickets can only be purchased online via our website
Alton Garden Centre operates a policy of no refunds or cancellations, except for extenuating circumstances and with management approval.
Tickets are non-transferable. Any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the ticket without any refund or compensation and or the ticket holder being refused entry or removed from the grotto.
Alton Garden Centre may request to see further identification at the point of entry.
Alton Garden Centre reserves the right to refuse entry or participation.
